IT Service
Management (ITSM)
Service Oriented Architecture (SOA)
ITIL Compliant -- Policy Template
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
The IT Service Management Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with version 2 and 3 of the ITIL Standard. Chapters of the template include:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard<
- Version Control Standard
- Internet Policy
- e-Mail Policy
- Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.
Standard
EditionSilver Edition Gold
EditionPlatinum
EditionITSM - SOA Template Word X X X X ITSM - SOA 14 Job Descriptions
(see list of job descriptions below)X X X 220 IT and Internet Job Descriptions X X IT & Internet Position Description HandiGuide X
The ITSM Job bundle contain the following 14 job descriptions:
1. Director Sarbanes-Oxley Compliance
2. Manager Change Control
3. Manager Customer Service Center
4. Manager Help Desk Support
5. Manager Metrics
6. Manager Quality Control
7. Manager Service Level Reporting
8. Manager User Support
9. Capacity Planning Supervisor
10. Change Control Analyst
11. Change Control Supervisor
12. Help Desk Analyst
13. Metrics Measurement Analyst
14. Quality Measurement AnalystThe Information Technology Service Template comes in Word and PDF Formats. In addition the Silver version include the 14 job descriptions listed above (PDF and Word format), the Gold version includes the 220 job from our Internet and IT Position Descriptions HandiGuide, and the Platinum Edition contain the PDF (635 page) Internet and IT Position Description Handiguide - 2009 Edition.
Current News
BMC Communities: Blog: BMC Podcasts: Mobility and ITSM on Demand ... -
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Mobility and ITSM on Demand, with Dan Turchin. Posted by Tom Parish on Jul 21, 2010 10:24:48 AM. Download Audio (15:05). "This mobile on demand product is one of the coolest we ever developed. It takes everything that's great about the ... more info
Value Streams, Supplier Management, and Service Management ... -
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The University ITSM web site is hosted by Wake Forest University's Information Systems department. Individual site contributors are solely responsible for the content of this web site. ... more info
BMC Communities: Setting NexitID field in ITSM 7.6 -
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Setting NexitID field in ITSM 7.6. I need to import some incidents into a brand new itsm 7.6 set the nextif forward a few 000's and then import some more. Ive heard that the way to do this is on the INC Num Generator form, is that true? ... more info
SaaS ITSM ROI #2 – Infrastructure Savings -
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Software-as-a-service (SaaS) IT service management (ITSM) solutions help companies achieve faster, greater ROI than on-premise systems. more info
The Forrester Wave: Service Desk Management Tools | ITSM Portal -
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ITSM, iET Solutions, Numara Software?s FootPrints, Service-now.com, Touchpaper Software, and USU AG also provide service management tools that deliver deep functionality for the service desk. Symantec, with tight integration to the ... more info
SaaS ITSM ROI #1 – Lower License Costs -
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SaaS ITSM solutions offer much greater ROI than on-premise ones. These cost benefits are apparent in a many areas, including lower upfront licensing fees. more info
The Future of Real-World Release Management? -
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In many ways this has been my point when I say that as an ITSM Professional, I need to view myself as the subject matter expert when it comes to proposing solutions to solve real-world business problems to my businesses. ... more info
ITIL/ITSM Qualification portfolio | Remedies for Remedy -
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ITIL/ITSM Qualification portfolio certifications. more info
ITSM Professor: People are Important to Service Design -
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ITSM Professor is a positive environment for sharing knowledge, questions, ideas and insights into best practice IT Service Management standards and frameworks such as ISO/IEC 20000, ITIL and MOF. Please join in the conversation. ... more info
ITIL / ITSM v3 Vocabulary Flash Cards (Business) - iApper -
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ITIL / ITSM v3 Vocabulary Flash Cards 1.0 Category: Business Price: $1.99, Version: 1.0 (iTunes) Description: This app ... more info
Important ITAM and ITSM Industry Links: July, 2010 -
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A compilation of recent news and research in the IT Service Management and IT Asset Management markets. more info
Supportworks ITSM Enterprise 3.0 launched to support customers'... -
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Hornbill launches Supportworks ITSM Enterprise v.3.0, offering PinkVERIFY certified compatibility for 11 ITIL v3 processes along with other new features and enhancements. more info
Daily ITIL News Feed - Jul 26, 2010 -
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ITSM Watch - IT Service Management and ITIL Information News … ITSM Watch is the top independent source on the web for insights andinformation regarding Information Technology Service Management practicesand …(more) ... more info
ITSM Weekly The Podcast (Week 25) -
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The day the SaaSy Music Died, Community Chest and Fan Mail. more info
Sr Manager ITSM IT Service Management IT Associates Short Hills NJ -
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Sr Manager ITSM / IT service management... development and variance analysis, CapEx tracking, IT payables process, and monthly financial accounting... From sologig 21 Jul 2010 09:29:04 GMT job details View all Short Hills jobs. more info
Mobility and ITSM on Demand, with Dan Turchin -
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... blog article having to so with a sporting goods retailer. Talk more about that. I think it's relevant to our conversation. Resources. Blog Posting by Dan Turchin: From The Enterprise Mobility Foundation: A Discussion About Mobile ITSM. more info
Daily ITIL News Feed - Jul 24, 2010 -
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ITSM Watch IT Service Management and ITIL Information News Advice … Putting theService Back Into IT Service Management Part II Today IT is allabout people and therefore by default so is ITIL and ITSM writes ITSMWatch…(more) ... more info
EasyVista release Category 2 cluster of ITSM crap factoids | The ... -
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ImageIt has been a while since Chokey the Chimp got to issue a Crap Factoid warning, but here we have a Category 2. According to. more info
5 Questions to Ask Your SaaS ITSM Vendor -
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Not all SaaS IT service management solutions are created equal. Ask your vendor these questions, to choose the best SaaS IT service desk. more info
ITIL/ITSM Headline News » Blog Archive » Daily ITIL News Feed ... -
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In preparation for this new certification course, ITSM Academy, along witha few, select other training organizations, was invited to Boston to attendthe MOF Train the Trainer session. This session was hosted by Microsoft andEXIN, … ... more info
