Current News
Missing in ITSCM: Recovery Point Objective (RPO) and Recovery Time ... - 07/23/2008
A couple of key aspects of continuity management is not well-explained in the ITIL framework: a) Recovery Time Objective (RTO) and b) Recovery Point Objective (RPO) These are very key concepts within Business Continuity Planning – and ... more info
ITSM Olympics - Track events, quick and not so quick wins - 07/22/2008
So what do process idesignors and mplementors do? they look around for something that feel and looks like ITSM, “tweak” it a little, and voila! The looks, smells and behave like it says in the ITIL books. Woo Hoo! Give me a break! ... more info
Use ISO 20k for competitive advantage - 07/22/2008
Does ISO 20k provide the needed discipline for ITIL framework? more info
ITIL-based service management system for mainframes - 07/22/2008
StreamFoundry released Central Management System 3.0. more info
Problem Models? - 07/22/2008
The problem management process in ITIL V3 has the section - Policies/Principles/Basic concepts (as other sections). The section starts with the concept called ‘Problem Models’. ITIL explains that ’some incidents might recur due to ... more info
Use ISO 20k for competitive advantage: ITSM chair - 07/21/2008
Accreditation is crucial to milk the most from IT Service Management (ITSM) deployments, according to the Australian ITSM forum (ITSMf). more info
Inconsistencies in ITIL documentation - 07/21/2008
One of the core objectives of ‘ITIL Refresh’ project that was undertaken by OGC was to: Improve consistency in the structure and navigation of the framework as well as quality of authorship. With due respect and credit to the mammoth ... more info
ITSM Olympics - choosing your Service Manager - 07/21/2008
So here we are at the (pretend) ITSM Olympics. This is a great place to select the various people to fill the roles of an ITSM initiative. In order to ensure success, we need someone who is knowledgeable about all aspects of ITSM. ... more info
Dangers of cloud computing - 07/21/2008
On-demand apps and services have several security risks. more info
Ten things they don't want you to know about ITIL v3 - 07/21/2008
Is ITIL public domain or not? more info
Oracle unveils Enterprise Performance Management (EPM) system - 07/21/2008
Next-generation release includes a number of innovations and capabilities to improve business insights and decision-making. more info
Senior Consultant, ITSM/ITIL - 07/21/2008
Managed Services ITSM / ITIL practice. Sierra Systems' ITSM Consulting services are provided at three levels (ITSM Business Consulting, ITSM/ITIL Process Consulting and ITSM Tools Implementation Consulting) and the ideal candidate may ... more info
Acquisitions and Start-ups from an ITSM perspective - 07/18/2008
If so, any suggestion of incorporation of their IT service delivery into existing ITSM services might be unwelcome. Remember that it isn’t necessary for them to be tightly integrated in terms of IT to be able to send and receive emails, ... more info
Two approaches to the change management lifecycle - 07/17/2008
The "change management lifecycle" is the high-level activities followed in the change management process. It seems like, in practice, there are two definitions for a change's lifecycle: either just the hand-off to production, ... more info
Application Dependency Mapping (ADM) - 07/17/2008
ADM and the CMDB, just good friends? more info
Online office apps getting serious? - 07/16/2008
Are web-based suites challengers to desktop applications? more info
Getting Control of IT Shared Services - Utility Services Part 1 - 07/16/2008
by Cheryl Croce Sr. Consultant Veris Associates, Inc. In this first article of a series of five, the author explores how to relieve three of the nine common pain points associated with Infrastructure request fulfillment. ... more info
Open source CRM - 07/15/2008
Is it a serious alternative? more info
Oracle apps now on iPhone - 07/14/2008
Oracle announced that some of their business applications will run on the Apple iPhone. more info
Tips to keep Windows XP running - 07/14/2008
If you don't won't to upgrade to Vista, use these tips to keep XP alive. more info
